crispybet Privacy Policy

1 Introduction

1.1 crispybet ("crispybet," "we," "us," "our") is committed to protecting the privacy and personal data of all players and visitors who use the crispybet platform at crispybet.one (the "Platform"). This Privacy Policy describes how we collect, use, store, share, and protect your personal information.

1.2 This Privacy Policy applies to all users of the crispybet Platform, including registered players, visitors who browse without registering, and individuals who contact our customer support team.

1.3 By accessing or using the crispybet Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree, please discontinue use of the Platform immediately.

1.4 This Privacy Policy should be read together with our Terms & Conditions, which govern your use of the crispybet Platform.

2 Data Controller

2.1 crispybet is the data controller responsible for your personal data collected through the Platform. As data controller, crispybet determines the purposes and means of processing your personal information in accordance with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and its Implementing Rules and Regulations.

2.2 crispybet operates in compliance with PAGCOR regulations and the oversight of the National Privacy Commission (NPC) of the Philippines. Any data processing activities are conducted within the framework established by Philippine law.

2.3 For all data privacy inquiries, requests, or complaints, you may contact our designated Data Protection Officer (DPO) at [email protected].

3 Personal Data We Collect

3.1 crispybet collects the following categories of personal data:

3.1 Identity & Contact Data

• Full legal name as it appears on your government-issued ID;
• Date of birth (to verify you are 21 years of age or older);
• Residential address (including barangay, city, province);
• Email address and mobile number;
• Government-issued ID details (e.g., Philippine passport, SSS ID, PhilSys ID, driver's license number).

3.2 Financial Data

• GCash account number or registered mobile number;
• PayMaya account details;
• Bank account details for BPI, BDO, or Metrobank transactions;
• Transaction history, deposit amounts, and withdrawal records;
• Source of funds declarations where required by law.

3.3 Gaming & Behavioural Data

• Betting history, game preferences, and session duration;
• Bonus usage and wagering activity;
• Responsible gaming settings and self-exclusion records;
• Customer support interaction records.

3.4 Technical Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Login timestamps and session activity logs;
• Cookie identifiers and analytics data.

4 How We Collect Your Data

4.1 crispybet collects personal data through the following means:

• Direct collection: Information you provide when registering an Account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions;
• Automated collection: Technical data collected automatically when you access the Platform, including through cookies, log files, and analytics tools;
• Third-party sources: Identity verification data from KYC service providers; fraud detection data from security partners; payment confirmation data from GCash, PayMaya, BPI, BDO, and Metrobank.

5 How We Use Your Personal Data

5.1 crispybet uses your personal data for the following purposes:

Purpose	Data Used
Account registration and management	Identity, contact, and login data
Age and identity verification (KYC)	Identity data, government ID details
Processing deposits and withdrawals	Financial data, identity data
Providing gaming services and personalisation	Gaming and behavioural data
Fraud prevention and security monitoring	Technical data, financial data, identity data
Anti-money laundering (AML) compliance	Financial data, identity data, transaction history
Responsible gaming monitoring	Gaming data, behavioural data
Customer support	Identity, contact, and gaming data
Marketing communications (with consent)	Contact data, gaming preferences
Platform analytics and improvement	Technical data, behavioural data

6 Legal Basis for Processing

6.1 crispybet processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions, including account management, payment processing, and game provision;
• Legal obligation: Processing required to comply with PAGCOR regulations, Anti-Money Laundering Act (AMLA) requirements, and other applicable Philippine laws;
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your privacy rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

7 Data Sharing & Disclosure

7.1 crispybet does not sell, rent, or trade your personal data to third parties for their own commercial purposes.

7.2 We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, PayMaya, BPI, BDO, and Metrobank, to process your deposits and withdrawals;
• KYC and identity verification providers: Third-party services that assist with age and identity verification as required by PAGCOR;
• Fraud prevention and security partners: Services that help us detect and prevent fraudulent activity on the Platform;
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies, where required by law;
• IT and hosting providers: Service providers who host and maintain the crispybet Platform infrastructure, bound by strict data processing agreements;
• Professional advisers: Legal, accounting, and compliance advisers, subject to professional confidentiality obligations.

7.3 All third-party service providers engaged by crispybet are contractually required to process your personal data only for the specified purpose and in accordance with applicable Philippine data protection law.

8 Data Retention

8.1 crispybet retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

8.2 Specific retention periods applicable to crispybet data:

• Account and KYC data: Retained for a minimum of 5 years following account closure, as required by PAGCOR regulations and the Anti-Money Laundering Act;
• Transaction records: Retained for a minimum of 5 years from the date of the transaction;
• Gaming activity logs: Retained for 2 years from the date of activity;
• Customer support records: Retained for 2 years from the date of the interaction;
• Marketing consent records: Retained until consent is withdrawn, plus 1 year thereafter.

8.3 Upon expiry of the applicable retention period, crispybet will securely delete or anonymise your personal data in accordance with our internal data disposal procedures.

9 Data Security

9.1 crispybet implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the crispybet Platform;
• Encryption of sensitive data at rest, including financial and identity information;
• Role-based access controls limiting data access to authorised personnel only;
• Regular security audits and penetration testing of Platform infrastructure;
• Multi-factor authentication for administrative access to data systems;
• Continuous monitoring for suspicious access patterns and potential data breaches.

9.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, crispybet will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Data Privacy Act of 2012.

9.3 While crispybet takes all reasonable steps to protect your data, no method of electronic transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your Account credentials.

10 Cookies & Tracking Technologies

10.1 crispybet uses cookies and similar tracking technologies to enhance your experience on the Platform, analyse usage patterns, and support our security and fraud prevention systems.

10.2 The types of cookies we use include:

• Strictly necessary cookies: Essential for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Performance and analytics cookies: Help us understand how players use the Platform so we can improve it. These are only set with your consent.
• Functional cookies: Remember your preferences, such as language settings and responsible gaming limits.
• Marketing cookies: Used to deliver relevant promotions and track the effectiveness of our campaigns. Only set with your explicit consent.

10.3 You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the crispybet Platform.

11 Your Data Rights

11.1 Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by crispybet:

• Right to be informed: The right to know what personal data crispybet collects and how it is used;
• Right of access: The right to request a copy of the personal data crispybet holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data, subject to our legal retention obligations;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes;
• Right to data portability: The right to receive your personal data in a structured, commonly used format;
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.

11.2 To exercise any of the above rights, please contact our Data Protection Officer at [email protected]. We will respond to all verified requests within 30 days. We may need to verify your identity before processing your request.

11.3 Please note that certain rights may be limited where crispybet is required to retain or process your data to comply with legal obligations, including PAGCOR regulations and the Anti-Money Laundering Act.

12 Children's Privacy

12.1 The crispybet Platform is strictly intended for individuals who are 21 years of age or older, as required by Philippine law. crispybet does not knowingly collect personal data from individuals under the age of 21.

12.2 If crispybet becomes aware that personal data has been collected from a person under 21 years of age, we will immediately delete that data and close the associated Account. If you believe a minor has registered on the Platform, please contact us immediately at [email protected].

13 Changes to This Privacy Policy

13.1 crispybet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. We will notify you of material changes by posting a notice on the Platform or by sending an email to your registered address.

13.2 The updated Privacy Policy will take effect immediately upon posting unless a later effective date is specified. Your continued use of the crispybet Platform after the effective date constitutes your acceptance of the revised policy.

13.3 We encourage you to review this Privacy Policy periodically to stay informed about how crispybet protects your personal data.

14 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the crispybet Data Protection Officer:

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

This Privacy Policy was last reviewed and updated in May 2026. crispybet is committed to maintaining the highest standards of data privacy for all Filipino players.